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5.1 Improve access to multiculturally competent and multilingual mental health supports, particularly for international students, racialized students, English as a second language students and 2SLGBTQIA+.

Indicators:

• Counselling & Clinical Services and Wellness Supports user feedback
• Student Experience Survey
• Number of mental health providers who speak a second language
• Training data for mental health providers
• Number of International students and English as a second language students served by university mental health services 
• Student awareness of multicultural counselling services
• Number of black, Indigenous, international, and equity-denied students who access counselling services

• The Wellness Supports social work team provides support in some languages other than English.
• Counseling & Clinical Services offers a range of workshops and support groups, including groups for graduate students, international students and BIPOC students.

5.2 Improve access to mental health services at Augustana, CSJ and all campuses across Alberta.

Indicators:

• Number of available counselling appointments 
• Wait time for services
• Number of counselling appointments for students at satellite campuses
• Number of French-speaking mental health staff
• Number of virtual appointments for CSJ and Augustana students
• Student and staff awareness of virtual services

5.3 Improve web presence and accessibility of mental health services.

Indicators:

• Number of webpage hits
• Number of services with online booking options
• Canadian Campus Wellbeing Survey and Student Experience Survey feedback
• Mental health service user feedback
• Number of no-show counselling appointments
• Augustana Health & Wellness survey

5.4 Expand supports for individuals in recovery.

Indicators:

• Completion of recovery coach training for clinicians

• The Wellness Supports Social Work Team are trained Recovery Coaches, and provide one-on-one supportive case management to students for a variety of concerns.